Return Phone Calls
It is our intention to return all phone calls as soon as possible. You should expect a call back before the end of the following business day. All calls will be placed in order of priority. If it is necessary that you speak to the doctor please schedule a phone consultation; otherwise leave your question with the front office staff and they will have your question answered and get back to you as soon as possible. If no one answers the phone during normal business hours, we are assisting another patient and will call you back as soon as possible.
Twenty four hours notice is needed to cancel appointments. If you do not show and do not call you will be billed the cost of the appointment.
Please be aware our office policies are subject to change without notice. We will post all changes as soon as possible.
1. Do we take Insurance?
Our office is a fee-for-service practice, meaning you pay at the time you get care. However, many of our patients are still able to use their insurance to cover all or part of their services. Prior to your first appointment it’s always a good idea to call your insurer to verify your coverage. Some may require pre-notification or pre-approval. At the end of your appointment we will provide you with an invoice that has two types of codes on it. An ICD-10 Code and a CPT code; the ICD-10 is your diagnosis from the Doctor and the CPT is the procedure or treatment received. You then take these invoices, which the insurance companies call super bills, and mail them to your insurance provider with one of your insurance forms. The address is typically on the back of your insurance card or you can call their customer service number for more detailed instruction. Most patients get 50 to 80 percent of their visit covered which means they are paying very little out-of-pocket for exceptional care.
2. What forms of payment do you accept?
Payment is due at the time of service. We currently accept cash, check, Visa, Discover, American Express and Mastercard. If payment is not made within 30 days, your account will be charged a $25 monthly fee until payment is made.
Returned checks will be charged a $25 handling fee.
Please contact the office if you are having issue with payment for any reason. We will do our best to meet your specific needs.